Australia Standard (3-5 business days) - $5 AUD
Australia Express (1-2 business days) - $15 AUD
New Zealand (5-7 business days) - $20 AUD
International (14-20 business days) - $25 AUD
If you have questions about your order, please see below. If you are unable to find what you need, please feel free to email firstname.lastname@example.org
If you're located in Australia, your order will be dispatched within 2-3 business days from the date of order. Orders are dispatched Monday through to Friday.
Delivery Service Providers:
1) Sendle - Sendle is a shipping service that automatically pairs orders to delivery companies based on the best price and location. These providers such as FastWay, Couriers Please and DHL
2) Australia Post - We also use AusPost, AusPost Express and StarTrack.
Returning your order
Should your parcel be returned to us we will contact you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the parcel to you
If you choose "authority to leave" at checkout we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting this delivery instruction. If you have any questions or concerns about the whereabouts of your parcel please email us at email@example.com
Do you offer international shipping?
Yes! Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
What about shipping to the UK?
If you are shipping a parcel to the UK, there is a mandatory VAT tax rate applied to all imports. This is set by the Government, and cannot be avoided. To make things more streamlined for you, all orders being shipped to the UK will have a 17% VAT charge added at checkout (excluding GST for Australian customers).
Customs and Import taxes
Unfortunately we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees